Module 1:  Course Introduction

• Introductions and course logistics
• Course objectives

Module 2:  Introduction to Troubleshooting

• Define the scope of troubleshooting
• Use a structured approach to solve configuration and operational problems
• Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

Module 3:  Troubleshooting Tools

• Use command-line tools (such as ESXCLI) to identify and troubleshoot vSphere problems
• Identify important vSphere log files and interpret the log file contents

Module 4:  Troubleshooting Virtual Networking

• Analyze and resolve standard switch and distributed switch problems
• Analyze virtual machine connectivity problems and fix them
• Examine common management network connectivity problems and restore configurations

Module 5:  Troubleshooting Storage

• Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems
• Analyze and resolve common VM snapshot problems
• Identify and resolve multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) event problems

Module 6:  Troubleshooting vSphere Clusters

• Identify and recover from problems related to vSphere HA
• Analyze and resolve VMware vSphere® vMotion® configuration and operational problems
• Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems

Module 7:  Troubleshooting Virtual Machines

• Identify, analyze, and solve virtual machine snapshot problems
• Troubleshoot virtual machine power-on problems
• Identify possible causes and troubleshoot virtual machine connection state problems
• Diagnose and recover from VMware Tools™ installation failures

Module 8:  Troubleshooting vCenter Server and ESXi

• Analyze and fix problems with vCenter Server services
• Diagnose and troubleshoot vCenter Server database problems
• Examine ESXi host and vCenter Server failure scenarios and resolve the problems